Related To Story 
|
E-Mail Management FAQ
How do I unsubscribe?
To unsubscribe go to the user management page and follow the instructions at the top of the page.
I have privacy concerns. Do you have a privacy policy?
Yes, click here to read it.I have tried to unsubscribe, but the management tool states my address is invalid or could not be found. Why?
The e-mail address you enter in the "Already A Subscriber" area must match the e-mail in our system exactly.
Your e-mail address must match standard naming conventions for all e-mail addresses. It must include your address, the @ symbol and a domain name with a .com, .net or other standard ending. For example: johnq@public.com
If you are still having problems, try copying the pasting the e-mail address right from the e-mail newsletter you receive from us.How do I change my e-mail address?
1. Go to the user management page.
2. Unsubscribe from the e-mails you receive at your old address following the directions above.
3. Subscribe again using your new address.How do I subscribe to a cell phone or pager alert?
If your pager or cell phone is capable of receiving and displaying e-mail messages, you can have messages delivered to your pager/cell. Your account may have two such devices set up as alternate addresses. Enter your pager/cell address(es) in the "Pager/Cell Address" field(s) on the user management page. Your pager/cell address will likely take the form "7-digit-phone-number@provider.com" (e.g., "5555551234@messaging.nextel.com"). Please note that entering a phone number without the "@provider.com" suffix will not work. Check with your provider to determine your pager/cell's e-mail address. Messages that we deliver to pager/cell devices are truncated at approximately 128 characters. Different providers will display our messages in different ways. For example, some will include the subject line, and others will not. These variations are beyond our control.How do I unsubscribe from a cell phone or pager alert?
1. Go to the user management page.
2. Enter in the main e-mail address you used to subscribe to the cell-phone or pager alert (note: not the cell-phone or page address).
3. Hit submit.
4. The pager or cell phone alert will be checked.
5. Uncheck the box and hit submit.I am signed up for e-mails but I am not receiving any of them. Why?
I am signed up for many e-mails but I only receive one per day. Why?
Your e-mail program may not be accepting HTML e-mails. You may want to change to the text version of the newsletter and see if that resolves the issue.
If it does not, the cause is most likely a spam filter. Spam filters are the most common reason users do not receive their e-mails.
Their are two major levels of spam filtering:
Mailbox level spam filters: To see if this is the cause of your problems, check the settings on your e-mail software (for example:Outlook). Most systems have junk e-mail settings, check to see how they are set up to detect spam.
Internet Service Provider Level spam filters: Some companies and Internet service providers, such as AOL, set up filters at the server level. The rules they make to detect spam may be stopping your e-mail newsletter or alert. Contact your administrator if you think this may be the reason you are not receiving your e-mail.I received my breaking news 3 days late. Why?
I didn't receive my 12 p.m. news today, can you send it to me?
Anti-virus software at the server level occasionally filters mail that they suspect could contain a virus. The mail then gets held up at that level while the system or a real person determines if it is safe to deliver the e-mail or delete it if it's an infected e-mail. You may want to contact your e-mail administrator for assistance on setting filters to allow our mail to reach you.
I am going on vacation. Can I suspend my e-mails?
1. Enter your e-mail in the "Already A Subscriber" area.
2. In section 1 of the form a drop-down will appear called Account Status. Change the status of your account to "off".
3. Scroll to the bottom of the page and hit submit.
4. When you return from vacation return your account status to "on".I unsubscribed, but I am still receiving e-mails. Why?
You must unsubscribe using the user management tool. Follow the instructions at the top of the user management page and hit submit.
If you have already used the user management tool and you are still receiving e-mail newsletters it may be because you have multiple addresses entered in our system. I accidentally deleted an e-mail. How can I get another copy?
Our mailings are not archived. We are sorry, but it will not be possible to get another copy.
If you are looking for a specific story, try the site search.I want to receive your breaking news. Please, sign me up.
1. Log in to the user management tool in the "Already A Subscriber" area.
2. On step 2, check the box marked breaking news alerts.
3. Hit submit.When I subscribe and hit submit I receive an error message. Why?
Format of your e-mail address: your e-mail address much match standard naming conventions for all e-mail addresses. It must include your address, the @ symbol and a domain name with a .com, .net or other standard ending. For example: johnq@public.com
Birthdate: Children under the age of 13 are not allowed to sign up for e-mail without parental consent. If you left this blank the form will not process.When I subscribe and hit submit I get a message that indicates my e-mail address is invalid. Why?
your e-mail address much match standard naming conventions for all e-mail addresses. It must include your address, the @ symbol and a domain name with a .com, .net or other standard ending. For example: johnq@public.com
If you are still having problems with the e-mail management tool or e-mail subscription, fill out the form below to send a message to our subscriptions team...
To unsubscribe go to the user management page and follow the instructions at the top of the page.
|
|
Yes, click here to read it.I have tried to unsubscribe, but the management tool states my address is invalid or could not be found. Why?
The e-mail address you enter in the "Already A Subscriber" area must match the e-mail in our system exactly.
Your e-mail address must match standard naming conventions for all e-mail addresses. It must include your address, the @ symbol and a domain name with a .com, .net or other standard ending. For example: johnq@public.com
If you are still having problems, try copying the pasting the e-mail address right from the e-mail newsletter you receive from us.How do I change my e-mail address?
1. Go to the user management page.
2. Unsubscribe from the e-mails you receive at your old address following the directions above.
3. Subscribe again using your new address.How do I subscribe to a cell phone or pager alert?
If your pager or cell phone is capable of receiving and displaying e-mail messages, you can have messages delivered to your pager/cell. Your account may have two such devices set up as alternate addresses. Enter your pager/cell address(es) in the "Pager/Cell Address" field(s) on the user management page. Your pager/cell address will likely take the form "7-digit-phone-number@provider.com" (e.g., "5555551234@messaging.nextel.com"). Please note that entering a phone number without the "@provider.com" suffix will not work. Check with your provider to determine your pager/cell's e-mail address. Messages that we deliver to pager/cell devices are truncated at approximately 128 characters. Different providers will display our messages in different ways. For example, some will include the subject line, and others will not. These variations are beyond our control.How do I unsubscribe from a cell phone or pager alert?
1. Go to the user management page.
2. Enter in the main e-mail address you used to subscribe to the cell-phone or pager alert (note: not the cell-phone or page address).
3. Hit submit.
4. The pager or cell phone alert will be checked.
5. Uncheck the box and hit submit.I am signed up for e-mails but I am not receiving any of them. Why?
I am signed up for many e-mails but I only receive one per day. Why?
Your e-mail program may not be accepting HTML e-mails. You may want to change to the text version of the newsletter and see if that resolves the issue.
If it does not, the cause is most likely a spam filter. Spam filters are the most common reason users do not receive their e-mails.
Their are two major levels of spam filtering:
Mailbox level spam filters: To see if this is the cause of your problems, check the settings on your e-mail software (for example:Outlook). Most systems have junk e-mail settings, check to see how they are set up to detect spam.
Internet Service Provider Level spam filters: Some companies and Internet service providers, such as AOL, set up filters at the server level. The rules they make to detect spam may be stopping your e-mail newsletter or alert. Contact your administrator if you think this may be the reason you are not receiving your e-mail.I received my breaking news 3 days late. Why?
I didn't receive my 12 p.m. news today, can you send it to me?
Anti-virus software at the server level occasionally filters mail that they suspect could contain a virus. The mail then gets held up at that level while the system or a real person determines if it is safe to deliver the e-mail or delete it if it's an infected e-mail. You may want to contact your e-mail administrator for assistance on setting filters to allow our mail to reach you.
I am going on vacation. Can I suspend my e-mails?
1. Enter your e-mail in the "Already A Subscriber" area.
2. In section 1 of the form a drop-down will appear called Account Status. Change the status of your account to "off".
3. Scroll to the bottom of the page and hit submit.
4. When you return from vacation return your account status to "on".I unsubscribed, but I am still receiving e-mails. Why?
You must unsubscribe using the user management tool. Follow the instructions at the top of the user management page and hit submit.
If you have already used the user management tool and you are still receiving e-mail newsletters it may be because you have multiple addresses entered in our system. I accidentally deleted an e-mail. How can I get another copy?
Our mailings are not archived. We are sorry, but it will not be possible to get another copy.
If you are looking for a specific story, try the site search.I want to receive your breaking news. Please, sign me up.
1. Log in to the user management tool in the "Already A Subscriber" area.
2. On step 2, check the box marked breaking news alerts.
3. Hit submit.When I subscribe and hit submit I receive an error message. Why?
Format of your e-mail address: your e-mail address much match standard naming conventions for all e-mail addresses. It must include your address, the @ symbol and a domain name with a .com, .net or other standard ending. For example: johnq@public.com
Birthdate: Children under the age of 13 are not allowed to sign up for e-mail without parental consent. If you left this blank the form will not process.When I subscribe and hit submit I get a message that indicates my e-mail address is invalid. Why?
your e-mail address much match standard naming conventions for all e-mail addresses. It must include your address, the @ symbol and a domain name with a .com, .net or other standard ending. For example: johnq@public.com
If you are still having problems with the e-mail management tool or e-mail subscription, fill out the form below to send a message to our subscriptions team...
